Refund policy
π Return & Refund Policy
Eligibility
You may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
[List any non-returnable items here, e.g. personalized or hygiene products]
How to Request a Return
Email us at [support email] with your order number and the reason for return. We'll send instructions once your request is approved.
Approved refunds are issued to your original payment method in CAD within 5β10 business days of us receiving the returned item.
Approved refunds are issued to your original payment method in USD within 5β10 business days of us receiving the returned item.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you, regardless of country.
Return Shipping Costs
Unless the item is defective or the error is ours, the customer is responsible for return shipping costs to our applicable return address (Canada or US, depending on where the item was fulfilled from).